We exercise a very strict quality control process to ensure that you are receiving the very best virgin hair. All orders are double checked for accuracy and quality. No RETURNS will be accepted under any conditions. We will offer exchange within 7 days of your order receipt for any unopened, unaltered, unworn, and undamaged jewels. All tags and packaging must be included with return. Exchange must be for equal or more value.
If you would like to make an exchange:
Include the following: Name, Order Number, Phone number, Email address, and exchange details.
We will approve your exchange. Once approve, you have 24 hours to ship out product as we would need to receive within that 7 day timeframe.
*Please include tracking on your package as we are not RESPONSIBLE FOR ANY LOST OR DAMAGE PACKAGES.