We exercise a very strict quality control process to ensure that you are receiving the very best virgin hair. All orders are double checked for accuracy and quality. No RETURNS will be accepted under any conditions. We will offer exchange within 7 days of your order receipt for any unopened, unaltered, unworn, and undamaged jewels. All tags and packaging must be included with return. Exchange must be for equal or more value.
If you would like to make an exchange:
Include the following: Name, Order Number, Phone number, Email address, and exchange details.
We will approve your exchange. Once approve, you have 24 hours to ship out product as we would need to receive within that 7 day timeframe.
We ship all packages out via Fedex or USPS. Shipping for all Domestic orders is $15.00 USD with tracking included and SIGNATURE REQUIRED. Express shipments are strictly done through Fedex which is $45.00 USD signature REQUIRED AND TRACKING. Express shipment is delivered within 1-2 business days excluding Saturday delivery.
Express orders will have to be placed on our website by 12:00pm Eastern time to guarantee shipment processing within the same day. All orders placed after 1:00 pm Eastern time will ship the next business day.
Bejeweled is not responsible for any fees (custom or taxes) associated with your order. If for someone reason your order is returned undeliverable- we are not responsible for additional shipping cost.